A&W

By accessing this website, you accept, without qualification, the terms and conditions contained below. A&W Food Services of Canada Inc. ("A&W") may at any time, without notice, revise these terms and conditions and the content of this website generally, by updating this posting. You agree to be bound by such revisions, and should periodically revisit this page to review the current terms and conditions.

Although the contents of this website are believed to be reliable when posted, A&W cannot guarantee this information to be current, accurate or complete. Content is provided "as is" without warranties or conditions of any kind, express or implied. Your use of this website is at your own risk. Neither A&W nor any other party involved in creating, producing, or delivering the website is liable for any errors or omissions in the context of the website nor for any direct, special, incidental, consequential, indirect, or punitive damages arising out of your use of the website or the information contained herein. A&W assumes no responsibility and shall not be liable for any damages to, or viruses that may infect your computer equipment or other property as a result of your use of the website or your downloading of any materials from the website.

Copyright and Trademarks

All contents of this website are the exclusive property of A&W Trade Marks Limited Partnership or, as applicable, parties from whom A&W Trade Marks Limited Partnership has licensed such content, and are protected under the copyright and trade-mark laws of Canada and other countries. All rights reserved. The information on this website may not be copied (except for personal use where indicated), reproduced or distributed in any form or by any means whether electronic, mechanical, printed, photocopied, recorded or otherwise, for any other purpose in whole or in part without the prior written permission of A&W Trade Marks Limited Partnership. Any infringement of A&W Trade Marks Limited Partnership's rights will result in appropriate legal action.

Use of this Website

Any comments, suggestions, ideas, graphics, concepts, artwork, materials or other information communicated to A&W through this website (collectively referred to as “Submissions”) will be the property of A&W. A&W will not be required to treat any such Submissions as confidential, and will have exclusive ownership of, and all present and future rights to all Submissions. A&W is entitled to use any Submissions for commercial or other purposes without providing compensation to you or any other person. You are responsible for any Submissions made, including their legality, reliability, appropriateness, novelty, and copyright and you represent and warrant that all moral rights in any Submissions are waived in favour of A&W.

Digital Coupons

A&W digital coupons are available online at www.awcoupon.ca. to download or print for redemption in person at participating A&W restaurants. Once a coupon is activated or printed, you will have a limited period of time (as indicated on the coupon) in which to redeem it. Coupons will expire on a specific date. Digital coupons are non-transferable and cannot be duplicated. Each digital coupon can be redeemed only once and cannot be exchanged for cash.

To access the digital coupons, you must create an account and specify a username and password. In creating an account, you represent and warrant that you are an individual who can form legally binding contracts under applicable law. You further agree to provide true, accurate, current and complete information about yourself as prompted by the account registration processes and to ensure such information is maintained and updated as necessary. You may not impersonate any individual or entity or misrepresent your identity or affiliation with any individual or entity, including using another person’s username, password, or other account information. You may close your A&W digital coupon account at any time, for any reason, by using the “delete account” option in your profile. You are solely responsible for maintaining the confidentiality of your username and password and account and for all activity on your account. You may not authorize any third party to use your account. You agree to safeguard your username and password from access by others and immediately notify A&W of any unauthorized use or suspected unauthorized use of your A&W digital coupon account or any other breach of security. You further agree to indemnify and hold harmless A&W for losses incurred by A&W or another party due to someone else using your account as a result of your failure to use reasonable care to safeguard your password.

By creating an account, you agree that a breach of any term or condition of these Terms of Use may result in suspension or termination of your account and/or give rise to civil action against you. Offers are not valid on Value Deal items, and cannot be combined with any other promotional offers. One coupon can be redeemed per customer per visit. For more information on digital coupons and accounts, please contact coupons@aw.ca.

Miscellaneous

These terms and conditions and any subsequent revisions shall be governed by and interpreted according to the laws of British Columbia and laws of Canada, as may be applicable. The information included on this website does not give a complete profile of A&W. Investors or persons interested in A&W franchisee opportunities are advised to contact A&W for more information.

If you have any questions about our website, please email us at webmaster@aw.ca.


Privacy Policy

At A & W Food Services of Canada Inc. (“A&W”) we are committed to protecting your privacy, and support a general policy of openness about how we collect, use and disclose your personal information.

The purpose of this Privacy Statement is to inform you about A&W’s practices relating to the collection, use and disclosure of personal information through access to or use of our websites.  By using our website, you consent to the collection, use and disclosure of your personal information (as defined below) in accordance with the following terms and conditions.  Please note that this Privacy Statement does not govern the privacy policies and procedures of A&W restaurants.

Personal Information

For the purpose of this Privacy Statement, “personal information” means information about an identifiable individual.

Personal information shall include but is not limited to: (1) contact information such as name, residential address, postal code, e-mail address and non-business telephone number; (2) proof of identity such as a signature; (3) financial, and billing information such as a credit card number and expiration date; (4) demographic information such as age, gender, education and occupation; (5) publicity information such as personal photographs; and (6) usernames and passwords linked to your A&W digital coupon account.

Collection and Use of Employee Candidate Personal Information

A&W collects personal information from employee candidates in connection with the administration of its employment applications and hiring program. Personal information collected from an employee candidate includes but is not limited to: name, residential address, non-business telephone number, email address, signature, educational background, previous employment information, citizenship status, and age. Failure to provide requested personal information may negatively impact A&W’s consideration of a candidate for employment.

Collection and Use of Customer Information

Customer Feedback

A&W collects customer personal information when a customer contacts A&W directly to make inquiries or to provide feedback with respect to A&W restaurants or A&W products.  Personal information collected from a customer includes but is not limited to: name, email address, non-business telephone number, the A&W restaurant visited, and the date and time of the customer’s visit to the A&W restaurant. A customer must consent to A&W contacting them regarding any inquiry or feedback submitted to A&W using the online customer feedback form. Failure to provide necessary information may prevent A&W from fully addressing any customer feedback or inquiry.

Cruisin’ the Dub® Comments

A&W collects customer personal information when a customer directly contacts the A&W Cruisin’ the Dub team regarding program and event information. Personal information collected from a customer includes but is not limited to: name, email address, and city of residence. By contacting A&W regarding any inquiry or feedback submitted to A&W using the online customer comment form, a customer signifies consent to A&W contacting him or her. Failure to provide necessary information may prevent A&W from fully addressing any customer feedback or inquiry.

The Dub™ Gift Card

Holders of A&W’s The Dub gift cards (the “Gift Card”) may create an account at https://wwws.givex.com/cws/aw/consumer/main/home.py in order to re-load the Gift Card and protect the balance on it if lost, stolen, or destroyed. To create an account the customer must submit personal information which includes, but is not limited to: name, email address, gender, birth date and residential address.  The customer may also elect to submit the following personal information: personal title, non-business telephone number, and cell phone number.

If a customer elects to re-load their Gift Card online, they must submit personal information which includes but is not limited to: name, residential address, billing address, email address, non-business telephone number, and credit card number and expiration date.

By submitting information to create an account for the Gift Card or to reload the Gift Card, a customer consents to the collection, use and disclosure of personal information by A&W and to third parties engaged to administer and provide gift card services. 

Digital Coupons

A&W collects customer personal information when a customer creates an account for A&W digital coupons at www.awcoupon.ca. To create an account for A&W digital coupons a customer must submit personal information which includes, but is not limited to: name, email address, postal code, and password. By creating an account for A&W digital coupons, a customer consents to the collection, use and disclosure of personal information by A&W (such as your email address) to administer and provide the A&W digital coupon account and services. By creating an account for A&W digital coupons, a customer also consents to the collection, use and disclosure of its personal information by A&W and third party social media networks of which the customer is a member so that they may provide the customer with targeted advertisements and offers while the customer is logged-in to such third party social media networks. For example, A&W may match a customer’s email address to its Facebook profile if such profile is linked to the same email address so that the customer may receive targeted A&W advertisements while it is logged into Facebook.

A customer with an account for digital coupons may refer a friend to receive A&W digital coupons by providing valid email addresses to A&W of persons with whom the customer has an existing personal or family relationship and who have reached the age of majority in their province of residence. The customer must obtain consent from each such referred person before providing his or her email address to A&W, and by submitting any such email address, the customer certifies that it has obtained such consent and that he/she has an existing personal or family relationship with the referred person(s). A&W will send an email to each referred person on the customer’s behalf (including the customer’s name) inviting him or her to create an account for A&W digital coupons and, if applicable, including a special promotional offer.

Contests

By entering an A&W sponsored contest, a customer consents to the collection, use and disclosure of personal information in connection with the administration of the contest and for promotional and publicity purposes related to the contest in any media and without compensation.  Personal information collected from a contest entrant in connection with contest administration includes but is not limited to: name, birth date, residential address, non-business telephone number, and email address. Personal information collected in connection with promotional and publicity purposes related to the contest include but is not limited to: name, city and/or province of residence, likeness, voice, non-sensitive biographical information, and photographs. Failure to provide requested personal information may affect contest eligibility. 

Collection and Use of Prospective Franchisee Information

By applying to become an A&W franchisee, a prospective franchisee consents to the collection, use and disclosure of personal information.  A&W collects and uses personal information in order to assist it in selecting franchisee candidates.

Personal information collected from prospective franchisees includes, but is not limited to: name, residential address, residential telephone number, residential facsimile number (optional), email address, date of birth (optional), educational background, occupation, previous employment, education, and financial information such as the amount of unencumbered cash available for investment and approximate personal net worth.  Failure to provide requested personal information may negatively impact a prospective franchisee’s ability to become an A&W franchisee. 

When We Disclose Your Personal Information

Except with your consent, we will not sell, license, trade or rent your personal information to or with others.

We may share personal information with third parties engaged to assist us in providing services to you or to carry out one or more of the purposes described above. These service providers are prohibited from using your personal information for any purpose other than to provide this assistance and are required to protect personal information collected by them on behalf of A&W or disclosed to them by A&W and to comply with the general privacy principles described in this Privacy Statement.

A&W reserves the right to disclose personal information to a third party if a law, regulation, search warrant, subpoena or court order legally requires or authorizes us to do so.

A&W also reserves the right to disclose and/or transfer personal information to a third party in the event of a proposed or actual purchase, sale (including a liquidation, realization, foreclosure or repossession), lease, merger, amalgamation or any other type of acquisition, disposal, transfer, conveyance or financing of all or any portion of or of any A&W of the business or assets or shares of  A&W or a division thereof in order for you to continue to receive the same products and services from the third party. 

Knowledge and Consent

A&W collects personal information about you only when you voluntarily provide it.   By using our website, you signify your consent to the collection, use and disclosure of your personal information in accordance with this Policy Statement. In certain circumstances, consent may be sought after the information has been collected but before use (for example, when we want to use information for a purpose not previously identified).

The form of consent that we seek, including whether it is express or implied, will largely depend on the sensitivity of the personal information and the reasonable expectations of the individual in the circumstances. 

We will not, as a condition of the supply of a product or service, require you to consent to the collection, use or disclosure of information beyond that required to fulfill the explicitly specified and legitimate purposes for which the information is being provided.

How We Protect Your Personal Information

A&W makes commercially reasonable efforts to ensure that personal information collected from you is protected against loss, theft and unauthorized access.  This protection applies in relation to information stored in both electronic and hard copy form.  Access to your personal information is restricted to selected employees or representatives.  In addition, A&W employs generally accepted information security techniques, such as firewalls, and access control procedures, to protect personal information against loss and unauthorized access.

Links to Third Party Sites

This website may offer links to other third party websites.  You should be aware that operators of linked websites may also collect your personal information (including information generated through the use of cookies) when you link to their websites.  A&W is not responsible for how such third parties collect, use or disclose your personal information, so it is important to familiarize yourself with their privacy policies before providing them with your personal information.

Retention and Storage of Your Personal Information

A&W retains your personal information for as long as necessary to fulfill the purpose(s) for which it was collected and to comply with applicable laws, and your consent to such purposes(s) remains valid after termination of our relationship with you.

For the purposes set out in this Privacy Statement, A&W or a service provider may process and store your personal information outside of the province in which you reside and/or outside of Canada, and under the laws of those other jurisdictions, in certain circumstances courts, law enforcement agencies or regulatory agencies in those other provinces or foreign jurisdictions may be entitled to access your personal information.

Changes to this Privacy Statement

A&W reserves the right to modify this Privacy Statement at anytime without notice to reflect changes in legal or regulatory obligations or changes in the manner in which we deal with personal information. The Privacy Statement posted at any time or from time to time via this website shall be deemed to be the Privacy Statement then in effect.

Contacting Us

If you have any questions or concerns about A&W’s Privacy Statement and/or practices,  contact our Privacy Officer at privacyofficer@aw.ca or at A & W Food Services of Canada Inc., 300 – 171 West Esplanade, North Vancouver, B.C. V7M 3K9